We want you to love your jewelry! If you're not fully satisfied with your purchase, returns and exchanges are accepted within 14 days of the delivery date. To be eligible, items must be in their original condition, unworn, and with all tags and packaging intact. For more details, visit our Return & Exchange Policy.

Most of our jewelry is crafted with hypoallergenic metals, but we recommend checking the product details for specific material information. If you have any questions, our customer service team is happy to assist you.

If you ordered a piece in the wrong size, please contact us within 14 days of receiving your item. We will assist you with exchanging it for the correct size, depending on availability.

Our customer service team is happy to help! You can reach us through our Contact Us page or email us directly at support@dumaijewelry.com. We aim to respond within 24 hours.

To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and moisture. Store your pieces in a cool, dry place and clean them gently with a soft cloth to preserve their shine. Click here for more details

All orders from Dumai Jewelry come beautifully packaged, perfect for gifting. If you're sending a piece directly to someone, let us know if you'd like a personalized note included with your order at checkout.